Archive for December, 2012

How to take a screen capture and send it by email

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    This tutorial is about taking a shot of your computer screen and sending it – very useful when asking for technical support by email. This assumes you are using a PC and a local email client such as Outlook.

    1. Get whatever it is you’d like to get a screen capture of up on your screen
    2. Press the ‘PRTSC’ button. This is short for ‘Print Screen’ and will take a snapshot of your computer screen before sending it. Note: if you’re sending a screen capture of a website, you can press F11 to go full screen before taking the capture (press F11 again to exit full screen mode)

      PRTSC - press to take a screen capture

      PRTSC – press to take a screen capture

    3. Open your email client and open a new email
    4. With the cursor in the body of the email at the appropriate place, press and hold ‘CTRL’ then press ‘v’ once. This will paste the screen capture from your clipboard into the email.

      Insert screen capture into your email

      Insert screen capture into your email

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      Written by Chris

      December 20th, 2012 at 10:28 am

      Domain owners watch out for this new scam

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        A customer of ours received this email and asked us what it was.


        From: <scam-company> Admin Department [mailto:admin@<scam-company>.co.uk]
        Sent: 19 December 2012 02:42
        To: INFO Subject: Pending Transfer-IN <your-domain-name.co.uk>

        Dear Mr <your-name>, Please note that your domain <your-domain-name.co.uk> is not yet transferred to <scam-company>. Transferring of a domain name is a simple process.

        Kindly contact your current registrar and ask them to change the Tag of <your-domain-name.co.uk> to “<scam-company>”.

        If you required any further assistance, please do not hesitate to contact us.

        Kind Regards
        <scam-company-contact-details>

        It’s actually a scam and this is how it works. The ‘TAG’ is used by Nominet who administer all ‘.uk’ domain names. It tells Nominet which company should have administrative control over your domain name. The domain administrator (or registrar) is able to make changes to the Nameservers, DNS and most importantly, is responsible for the domain renewals.

        These domain renewals cost price should only be around £5 or £6 per year as this reflects the costs charged by Nominet for the renewal, however, many companies charge many times this making this very profitable for them!

        To summarise, changing the TAG moves the responsibility for the domain renewal over to the new host which means they can then start charging you for the renewals. It’s your guess whether this would mean higher or lower domain prices!

        My advice, delete it and ignore it. If in doubt, ask the company who you currently pay your domain renewal fees to.

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          Written by Chris

          December 19th, 2012 at 12:24 pm

          Posted in Scams

          How to factory reset your iPhone to erase all data and return to factory settings

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            Tutorial about how to factory reset your iPhone and erase all data (iPhone factory reset)

            Tutorial about how to factory reset your iPhone and erase all data (iPhone factory reset)

            If you’re planning parting company with your iPhone, for whatever reason, you’ll want to erase all the data on it and reset to factory settings. Luckily, the iPhone allows you to this very easily. Read on…

            Tutorial on factory resetting your iPhone to erase all data and return to its factory settings (otherwise known as a ‘factory reset’ to erase all content and settings)

            Warning: this will erase everything including photos, apps and accounts and it’s not possible to undo this. If you do choose to reset your iPhone, I would recommend making sure that everything is backup first!!!

            Here goes…

            1. from your iPhone’s home-screen Go to ‘settings’
            2. Click on ‘general’
            3. At the bottom of the ‘general’ menu click on ‘reset’
            4. Click on ‘erase all content and settings’
            5. If you have a ‘passcode’ you will be prompted to enter it now
            6. Confirm the reset by clicking ‘erase iPhone’

            This process may take up to 2 hours depending on the iPhone version so it may need to plugged in while you reset it

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              Written by Chris

              December 18th, 2012 at 2:26 pm

              Updating your password in Outlook 2010 tutorial

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                It is very simple to update your email collection (POP3) password in Outlook 2010 by following the steps below:

                1. Open Outlook
                2. Click on the ‘File’ option at the top of the page
                3. you’ll now have an option for ‘account settings’ – click here

                  Open Outlook 2010, click 'file' option at the top of the screen, then click on 'account settings'

                  Open Outlook 2010, click ‘file’ option at the top of the screen, then click on ‘account settings’

                4. click on the account you’d like to change then select ‘change’

                  Click on the email account you's like to change then select 'change'

                  Click on the email account you’s like to change then select ‘change’

                5. from the ‘account settings page, type in your new password in the ‘password’ box

                  From the 'account settings' page, type in your new password into the 'password' box then press 'next'

                  From the ‘account settings’ page, type in your new password into the ‘password’ box then press ‘next’

                6. click ‘next’
                7. click ‘finish’
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                  Written by Chris

                  December 4th, 2012 at 12:46 pm