Skip to solution 1 (turning off SSL) or solution 2 (changing your email collection address)

If you’re using Outlook and getting the the following error message when you try to collect your email, read below for a couple of possible solutions to the problem:

“The server you are connected to is using a security certificate that cannot be verified. The target principal name is incorrect””The target principle name is incorrect””Do you want to continue using this server?”

The cause of the problem

This problem is caused when the POP3 address (email collection) doesn’t match the SSL certificate that is being used.

The solution to the problem

Solution 1 means turning off the SSL encryption requirement, however, many SMTP servers require this SSL setting to successfully send your email so this may not be an option. Also, not using an encrypted connection may leave your correspondence vulnerable. If you’re unsure, get professional support. However, if you try this option as you can always change the setting back again afterwards:

1. Open Outlook
2. Click ‘Tools’ from the top menu
3. Select ‘account settings’ from the ‘tools’ menu
4. Highlight the email account you are having trouble with and press ‘Change’
5. From the ‘Change e-mail account’ page click on ‘More settings’
6. From the ‘Internet email settings’ page choose the ‘advanced’ tab
7. Un-tick the ‘This server requires authentication’ option
8. click ‘OK’, then ‘next’ then ‘Finish’

To undo the changes, follow the above instructions again

Turn off SSL

Solution 2 means changing the POP3 (or IMAP) collection address to match the certificate. If you’re not able to contact your ISP to get the correct settings you may be able to guess the right address:

1. Open Outlook
2. When the error message appears (as shown at the top of the page) take the name of the certificate from the error massage by selecting ‘view certificate’, for example, in this instance it’s ‘*.hosts.co.uk’
3. close the error dialogue box
4. Click ‘Tools’ from the top Outlook menu
5. Select ‘account settings’ from the ‘tools’ menu
6. Highlight the email account you are having trouble with and press ‘Change’
7. From the ‘Change e-mail account’ page, change the ‘incoming mail server’ address to match the certificate domain, e.g. if the address in this box is something along the lines of ‘pop3.yourdomain.com’ and the certificate address is ‘*.hosts.co.uk’, change the incoming mail server address to ‘pop3.hosts.co.uk’ (don’t forget to keep a note of the current settings just in case you need to change this back)
8. Click next then finish
9. Send and receive to check if the problem has been fixed

Change the incoming mail server address to match the certificate address

Instructions to do an HTC One factory reset

Taking a screen capture on the HTC One is remarkably simple compared to previous versions of the phone. Here’s how you do it:

1. Whilst holding the power button down, press the ‘home’ button at the bottom of the phone
2. You have just taken a screen capture and can now find it in your gallery

Instructions to do an HTC One factory reset

The following steps show you how to either apply or remove the automatic PIN or pattern lock on your HTC One phone. The PIN and pattern lock appear when your phone is turned on or when it wakes from sleep.

**IMPORTANT** Been drinking? Don’t do it now! Seriously! Simply set a reminder for the morning and do it then instead. You’ll thank me!

Remember to use a pattern or PIN number you’ll remember and write it down somewhere too. Here goes:

Here goes:

1. Pull down the top menu and select ‘settings’ from the top right corner.
   

   Pull down the top menu and select ‘settings’

2. From the ‘settings’ menu select ‘security’.
   

   From the ‘settings’ menu select ‘security’.

3. Use the options under ‘screen security’ to either set a PIN or pattern to unlock your phone.
   

   Use the options under ‘screen security’ to either set a PIN or pattern to unlock your phone.

Instructions to do an HTC One factory reset

The following steps show you how to hard reset or factory reset your HTC One

This is pretty self explanatory. Remember that this will wipe the phone so make sure that you have backed up everything you want to keep first!

Here goes:

1. Turn off your phone.
2. With the phone turned off, press and hold the VOLUME DOWN button, and then briefly press the POWER button.
3. Wait for the screen with the three Android images to appear, and then release the VOLUME DOWN button.
4. Press VOLUME DOWN to select CLEAR STORAGE, and then press POWER.
5. Press VOLUME UP to start the factory reset.